VTC Technician
Betis Group is seeking a VTC Technician with proven experience to join its growing team. The candidate should demonstrate expertise and experience on audio, video, net, and streaming services that allows staff to effectively collaborate in person and in a virtual setting. Our ideal candidate is a natural leader and team player.
Betis Culture
The mission of our company is to provide the highest level of Information Technology (IT) products and services to our clients. Our vision at Betis Group is to be the preeminent IT firm business leaders think of first when they require professional IT products and services. We understand that our people are our greatest asset, and we appreciate that family should always be a priority. We strive to perform at the highest level in every aspect of our business. We choose to give back to the community and empower our employees to volunteer.
Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)
- Ability to work across multiple technical teams to coordinate details and requirements for executive events.
- Setup, test, operate, and tear down audio/visual and VTC equipment; (e.g., VTC carts, microphones, audio mixers, video switches, speakers, laptop computers for presentation, etc.).
- Provide technical consultation and assist with videoconferencing operations and maintenance.
- Execute all aspects of videoconferencing including call setup, end-user training, troubleshooting, and follow through on escalation of trouble incidents occurring during calls.
- Provide technical and operational support for VTC architecture.
- Assist with scheduling meeting rooms supporting conferences, training session, and special events.
- Administrative experience scheduling, controlling, delivering, and monitoring meetings using Adobe Connect, WebEx, GoTo Meeting, Microsoft Teams, and Cisco vBrick
Knowledge, Skills & Abilities
- Hands-on technical management of VTC hardware/software applications
- Ability to manage Cisco VTC integration with Cisco Meeting Server (CMS) or Expressways VC
- Ability to manage on-prem and cloud application/access
- Ability to work across multiple technical teams to coordinate details and requirements for executive events.
- Professional demeanor with strong written and oral communication skills
Experience
- Five or more years of experience managing and supporting complex video and audio teleconferences using cited technologies.
- Experience managing other collaboration platforms such as Cisco/Tandberg and Poly, and knowledge of how they interact with video teleconference (VTC) applications such as Microsoft Teams, Microsoft Teams Live Event, and Cisco WebEx.
- Experience administering, managing, and running live streaming events for customers.
- Experience with scripting
- Experience managing Quality of Service (QoS) for the VTC
- Experience managing live meetings and events, training sessions, and conferences
- Experience in a financial services environment preferred.
Education
BA/BS in Computer Science, Communication Technology, or an equivalent combination of education or experience
Special Certifications/Security Clearances
- US Citizenship Required
- Must be able to obtain a minimum of PUBLIC TRUST/CONFIDENTIAL clearance or above as required by the scope of work/work objectives
Benefits
Medical, Vision, and Dental Insurance ∙ STD, LTD, and AD&D Insurance ∙ PTO ∙ Retirement Plan ∙ Professional Development Assistance ∙ Tuition Reimbursement
Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.
