ServiceNow Developer

Betis Group is seeking a ServiceNow Developer with proven experience to join its growing team.  The candidate should demonstrate expertise and experience with ServiceNow application development and system administration. Our ideal candidate is a natural leader and team player.

 

Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

  • Partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow implementations that address the key needs of the business
  • Design, Development and Implementation of the ServiceNow modules including, but not limited: Virtual Agent, Machine Learning, HR Workspace, SAM, DevSecOps, ITSM, ITOM, and AI search
  • Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications
  • Supporting the iterative configuration of applications, engage stakeholders to conduct reviews through joint design sessions
  • Configure and enhance the core applications, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Integrations, and Reporting
  • Design technical solutions and implementations of strategic technologies
  • Research, recommend, design, implement and support ServiceNow platform services, including workflows, ITOM, CMDB, and ITAM, ensuring the overall integrity of the ServiceNow platform is maintained
  • Collaborate with network, system, and application Subject Matter Experts (SMEs) to solve ITOM, ITAM, and CMDB gaps
  • Improve and ensure accuracy of CMDB inventory and support improvements and automation with ServiceNow Discovery
  • Collaborate with key business partners and stakeholders to build out a mature asset lifecycle management function with processes and workflows that align with industry standards and best practices
  • Implement integrations with ServiceNow, 3rd party solutions, and internally developed applications
  • Work closely with stakeholders to develop clear, concise, and accurate documentation such as user requirements, workflow and use case diagrams, user acceptance criteria
  • Contribute to internal and end-user documentation that relates to your work
  • Load, manipulate, and maintain data between ServiceNow and other systems
  • Support the development and growth of the services delivered by the organization
  • Skill in development and administration of ServiceNow including a strong understanding of ServiceNow development best practices
  • Skill in all areas of ServiceNow development and configuration including, but not limited to core ITSM tables, scripting, business rules, client scripts, data imports, custom apps, and development methods
  • Experience with ServiceNow integration with 3rd party software applications.
  • Experience with Custom application development, developing and implementing APIs and knowledge of SDLC and Agile delivery. Proven experience in facilitating requirement gathering workshops, design, and development activities to deliver and deploy a satisfactory end user experience

Knowledge, Skills & Abilities

  • Knowledge of ServiceNow ITOM, ITAM modules
  • Understanding the key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
  • Interest in learning and taking on increasingly complex tasks
  • Understanding of the SaaS (software as a service) business & technology model
  • Excellent communications skills required – verbally with all levels of customer IT and business management, as well as written with technical assessments and project-related reports
  • Demonstrated self-direction and attention to detail with the ability to work in a fast-paced and changing environment with short deadlines
  • Strong organization and process improvement skills
  • Ability to work independently and as part of a team
  • Excellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modifications
  • High level of interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organizatio

Experience

  • Minimum of 5 years’ experience
  • Implementation Experience in Event Management, Service Mapping or Cloud Discovery
  • Experience with domain separation and system/process automation (orchestration)
  • Experience developing JavaScript frameworks

Education

BA/BS in Computer Science, Communication Technology, or an equivalent combination of education or experience

Special Certifications/Security Clearances

  • ServiceNow Certified Developer
  • Certified ServiceNow application developer and ServiceNow System administrator

Benefit Offerings

Betis Group understands and values the talent and experience of all our employees.  Our people are our greatest asset!  Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

  • Medical, Vision, & Dental Insurance
  • Life Insurance, STD, LTD, and AD&D – Company Paid
  • Retirement Plan
  • PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
  • Tuition Reimbursement
  • Professional Development Training
  • Betis Health and Wellness Program

Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

Career Center – Betis Group

Project Manager

Project Manager

Essential Duties and Responsibilities

  • Devotes 90% of time to leading and managing projects and programs. 10% of time to business development
  • Visible, accountable leader who oversees the successful delivery of projects and programs for clients and helps develop to new opportunities for future business
  • Work with internal leadership to help drive best practices, standards, and methodology to the regional practices
  • Ensures the change management process is utilized to maintain profitability and ensure customer satisfaction
  • Lead projects relative to milestone completion while managing to resource and financial budgets
  • Develops and implements complete project schedules to ensure required dates are met
  • Monitors and maintain client and internal project executive satisfaction by engaging in weekly or monthly status meetings
  • Assist Sales in business development activities to grow Services business
  • Participates in and helps author Statements of Work (SOWs), responds to RFPs as necessary
  • Presents ’s Project Management and service capabilities to prospective clients
  • Other duties as assigned

Minimum Qualifications

  • Four-year college degree
  • 5 years related experience

Education/Experience

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent degree and/or experience
  • Eight years related experience and/or training; or equivalent combination of education and experience in the IT services, IT Operations or professional services industry
  • Must be able to generate and manage detailed project plans
  • Must be able to manage technical resources working on multiple projects seamlessly
  • Must be an excellent communicator – both written and oral
  • Must have excellent customer relationship management skills and ability to interface seamlessly with sales staff
  • Must be able to run project update meeting with both technical and non-technical attendee’s
  • Must possess leadership qualities and skills that motivate project team members to drive the project to a successful conclusion
  • Extensive experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction required
  • Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations
  • Ability to write reports and/or business correspondence
  • Ability to effectively present information and respond to questions from groups of managers, customers, other employees
  • Must be proficient in Microsoft tools including, but not limited to, Microsoft Office, MS Project, MS Project Server, SharePoint Portal

Licenses and Certifications

  • PMP certification is preferred or will sit exam to obtain within 6 months of placement in PM role
  • Active PMI membership is desirable/preferred

Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. Betis Group, Inc. supports and adheres to all state laws regarding background checks.
  • Full Time/Contract