This position requires experience in o365 and Teams support administration. Betis Group is seeking a Systems Administrator O365 Tier 3 Support position.  This person should be able to jump into position with little to no hands on training of the following elements:

• Ability to manage and troubleshoot MS Exchange
• Ability to manage and troubleshoot MS Teams
• Experience with PowerShell scripting

Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Execute system management, Configuration Management, preventative and corrective maintenance, performance monitoring activities.
• Provide comprehensive Windows systems administration and operations.
• Experience with Windows PowerShell and scripting
• Execute tests of new Hardware and Software.
• Perform the requirements for off-hour systems maintenance work.
• Monitor and Support security controls and capabilities in operating systems, layered products, and specialty software to achieve security goals.
• Install and Configure Windows systems.
• Assist business users and systems engineers with the setup, installation, and testing of Applications.

Knowledge, Skills & Abilities 

• Advanced knowledge of standard System Administration tools and practices. Knowledge of financial services industry security standards and practices.
• Strong Windows administration skills. Strong communication skills (written and oral).

Experience

• Five or more years of experience administering Microsoft Exchange Servers on prem. Five or more years of experience managing and Supporting Windows Servers.
• Experience in a financial services environment preferred.

Education BA/BS in Computer Science, Engineering, or an equivalent combination of education or experience.  Special Certifications/Security Clearances

• US Citizenship Required
• Must be able to obtain a minimum of PUBLIC TRUST/CONFIDENTIAL clearance or above as required by the scope of work/work objectives

Benefit Offerings Betis Group understands and values the talent and experience of all our employees. Our people are our greatest asset! Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

• Medical, Vision, & Dental Insurance
• Life Insurance, STD, LTD, and AD&D – Company Paid
• Retirement Planning
• PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
• Tuition Reimbursement
• Professional Development Training
• Betis Health and Wellness Program

About Betis Group Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients world-wide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales. Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.    

Betis Group is looking for a ServiceNow SME to support our Federal client.  The ServiceNow SME will perform ServiceNow Architecture, development, and support activities surrounding the ServiceNow platform. All work activities will be performed remotely unless the government requires the contractor to perform work onsite in the HQ Region. Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Perform development, configuration activities and administration of the ServiceNow environment
• Implement, monitor and manage integrations between third-party applications and ServiceNow
• Define technical solutions for architecture and design that are aligned with ServiceNow ITAM implementation best practices
• Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Products, particularly as it relates to hardware and software asset management
• Contribute to the continual improvement of delivery of processes and maturity of the ITAM practice
• Develop applications on the platform leveraging core ITSM tables, scripts, rules, workflows, data imports and transformations, etc.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives
• Demonstrate solid insights in designing ServiceNow solutions
• Ensure instance health by working with technical teams to reduce technical debt and align to ServiceNow leading practices
• Demonstrate experience working with workflows in key areas of the ServiceNow platform
• Understanding and experience with driving process optimization using automation
• Ability to produce a functional design document to match needed customer requirements
• Create and maintain design specifications, architectural diagram, process diagrams to support and communicate changes to the ServiceNow platform
• Responsible for defining technical evaluation criteria for product and technology approaches to ensure all architectural solutions result in coherent system design
• Provide expert knowledge to ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps and practices. 

Qualifications

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience
• Five to seven years of experience in service delivery and a strong understanding of ServiceNow development best practices
  • Skill in all areas of ServiceNow development and configuration including, but not limited to core ITSM tables, scripting, business rules, client scripts, data imports, custom apps, and development methods
  • Experience with ServiceNow integration with 3rd party software and applications
  • Experience with custom application development, developing and implementing API's and knowledge of SDLC and Agile delivery
  • Proven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experience
  • Excellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modifications
  • Experience with domain separation and system/process automation (orchestration)
  • Experience developing in JavaScript frameworks
  • High level of interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organization
  • Experience with Configuration Management Databases and associated improvement initiatives.
  • HAM Pro experience and / or knowledge 

Required and Desired Skills/Certifications

• U.S. Citizenship Required
• ServiceNow System Administrator, Implementation Specialist or Platform Architect certification.

Benefit Offerings Betis Group understands and values the talent and experience of all our employees. Our people are our greatest asset! Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

• Medical, Vision, & Dental Insurance
• Life Insurance, STD, LTD, and AD&D – Company Paid
• Retirement Planning
• PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
• Tuition Reimbursement
• Professional Development Training
• Betis Health and Wellness Program

About Betis Group Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients world-wide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales. Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.  

Betis Group is looking for a Service Desk Analyst II to support our Federal client. Location: Dallas, TX U.S. Citizenship REQUIRED. Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
• Responds to telephone calls, email and personnel requests for technical support
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Possess strong customer service and communications skills
• Analyze, evaluate, and test software and hardware problems
• Handle heavy call volume

Qualifications

• Experience using Microsoft Office tools
• Windows Operating Systems
• Strong customer service and strong communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described
• Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
• Experience with computer terms and customer service operations
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
• Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
• Ability to install Software for and troubleshoot a wide range of Applications.
• Experience in a financial services environment preferred.
• Analytical thinking and problem-solving ability.

Benefit Offerings Betis Group understands and values the talent and experience of all our employees. Our people are our greatest asset! Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

• Medical, Vision, & Dental Insurance
• Life Insurance, STD, LTD, and AD&D – Company Paid
• Retirement Planning
• PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
• Tuition Reimbursement
• Professional Development Training
• Betis Health and Wellness Program

About Betis Group Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients world-wide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales. Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.  

Betis Group is seeking a VTC Technician with proven experience to join its growing team.  The candidate should demonstrate expertise and experience on audio, video, net, and streaming services that allows staff to effectively collaborate in person and in a virtual setting.  Our ideal candidate is a natural leader and team player.  

Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Hands-on technical management of VTC hardware/software applications
• Setup, test, operate, and tear down audio/visual and VTC equipment; (e.g., VTC carts, microphones, audio mixers, video switches, speakers, laptop computers for presentation, etc.)
• Provide technical consultation and assist with videoconferencing operations and maintenance
• Execute all aspects of videoconferencing including call setup, end-user training, troubleshooting, and follow through on escalation of trouble incidents occurring during calls
• Provide technical and operational support for VTC architecture.
• Assist with scheduling meeting rooms supporting conferences, training session, and special events
• Administrative experience scheduling, controlling, delivering, and monitoring meetings using Adobe Connect, WebEx, GoTo Meeting, Microsoft Teams, and Cisco vBrick
• In room VIP support camera operator, mics, AMX/Crestron control for room sourcing of audio and visual 

Knowledge, Skills & Abilities

• Knowledge of Control Hub, Crestron, Crestron Flex installation and troubleshooting, and Codecs (Models, VTC protocols H.323, SIP calling)
• Ability to manage Cisco VTC integration with Cisco Meeting Server (CMS) or Expressways VC
• Ability to manage on-prem and cloud application/access
• Ability to work across multiple technical teams to coordinate details and requirements for executive events
• Professional demeanor with excellent written and oral communication skills; must possess proper, professional email etiquette for Chairman and VIP audiences.

Experience

• Five or more years of experience managing and supporting complex video and audio teleconferences using cited technologies
• Experience managing other collaboration platforms such as Cisco/Tandberg and Poly, and knowledge of how they interact with video teleconference (VTC) applications such as Microsoft Teams, Microsoft Teams Live Event, and Cisco WebEx
• Experience administering, managing, and running live streaming events for customers
• Experience with scripting
• Experience managing Quality of Service (QoS) for the VTC
• Experience managing live meetings and events, training sessions, and conferences
• Experience in a financial services environment preferred

Education

BA/BS in Computer Science, Communication Technology, or an equivalent combination of education or experience 

Special Certifications/Security Clearances

• US Citizenship Required
• Must be able to obtain a minimum of PUBLIC TRUST/CONFIDENTIAL clearance or above as required by the scope of work/work objectives

Benefit Offerings

Betis Group understands and values the talent and experience of all our employees. Our people are our greatest asset! Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

• Medical, Vision, & Dental Insurance
• Life Insurance, STD, LTD, and AD&D – Company Paid
• Retirement Planning
• PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
• Tuition Reimbursement
• Professional Development Training
• Betis Health and Wellness Program

About Betis Group

Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients world-wide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales.

Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

 

 

Betis Group is seeking to fill multiple Systems Engineer positions.  Our ideal candidates will have proven experience in VMware, Virtualization, Programming, Windows, Unix/Linux, Application Packaging, Storage and Backup, and/or Network. Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.) VMware The Systems Engineer shall be responsible for design, deployment, testing, certification, patching, addressing interoperability issues of all VMware components to include the hypervisor, vSphere, NSX, vRealize Suite, and Site Recovery Manager. 4^th Level Support  Virtualization The Systems Engineer shall be responsible for engineering all VDI design, deployment, and maintenance of VDI systems and components within the organization. The Contractor shall install, patch, upgrade, update, and document the current environments, design, document and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use. 3^rd Level Support Programming The Systems Engineer shall conduct Site Reliability Engineering (SRE) automation and improvement in support of systems. Responsible for the creation of automation scripts using programming language such as Python to automate the operations and management of the system builds and Information Technology platforms. Responsible for custom script development to interact with various application programming interfaces (API’s) and troubleshooting hyper-converged, converged, and traditional server hardware and software. Windows The Systems Engineer shall be responsible for engineering, design, integration, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but for all support libraries, components, and application dependencies. Unix/Linux The Systems Engineer shall be responsible for design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but for all support libraries, components, and application dependencies. 4^th Level Support Application Packaging The Systems Engineer shall create and maintain both the thick install and virtual install application packages for COTS products, GOTS products, and developed custom applications used on the enterprise environments. Currently utilized application packaging technologies include but are not limited to Microsoft App-V Sequencer, Flexera AdminStudio, BigFix, and Microsoft Endpoint Manager. The Application Packager (Packager) will be part of a packaging team to support application packaging for a Windows 10 deployment as well as other commercial off the shelf products such as Chrome, Microsoft Edge based on Chromium, Adobe products and other add-ons. Storage and Backup The Systems Engineer shall be responsible for design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base storage & backup system, but for all features, components, and application dependencies. To include Storage Area Network (SAN), Network Attached Storage (NAS), Tape, local disk, Fibre Channel, iSCSI, etc. 3^rd and 4^th Level Support Network The Systems Engineer shall be responsible for design, deployment, testing, certification, patching, and addressing interoperability issues for all features, components, and application dependencies. To include switches, firewalls, load balancers, software defined networking, private cloud requirements, etc. 4^th Level Support Education/Experience

• Bachelor’s degree preferred
• Experience required ranges from 6 – 10 years minimum 

Special Certifications/Security Clearances

• Top Secret Clearance
• VMware—VMware Data Center Virtualization or Cloud Management and Automation certification within the last 5 years
• Virtualization—Citrix Certified Associate (CCA-V), VMware Certified Professional 6 – Desktop and Mobiity (VCP6-DTM), and/or Nutanix Platform Professional (NPP)
• Windows—Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Professional/Technology Associate (MTA) or equivalent
• Unix/Linux—Red Hat Certified Engineer (RHCE)
• Storage and Backup—Advance mainstream storage vendor certification
• Network—Cisco Certified Design Professional (CCDP) or Cisco Certified Network Associate (CCNA), or DevNet Associate certifications

Benefit Offerings Betis Group understands and values the talent and experience of all our employees.  Our people are our greatest asset!  Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

• Medical, Vision, & Dental Insurance – Company Paid at 50% for the preferred plan
• Life Insurance, STD, LTD, and AD&D – Company Paid
• 401K plan with up to 10% company match
• PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
• Relocation Assistance*
• Housing Allowance*
• Tuition Reimbursement
• Professional Development Training
• Betis Health and Wellness Program

*Relocation Assistance and Housing Allowance offered based on contract location About Betis Group Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients world-wide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales. Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws. Career Center - Betis Group

Project Manager Essential Duties and Responsibilities

• Devotes 90% of time to leading and managing projects and programs. 10% of time to business development
• Visible, accountable leader who oversees the successful delivery of projects and programs for clients and helps develop to new opportunities for future business
• Work with internal leadership to help drive best practices, standards, and methodology to the regional practices
• Ensures the change management process is utilized to maintain profitability and ensure customer satisfaction
• Lead projects relative to milestone completion while managing to resource and financial budgets
• Develops and implements complete project schedules to ensure required dates are met
• Monitors and maintain client and internal project executive satisfaction by engaging in weekly or monthly status meetings
• Assist Sales in business development activities to grow Services business
• Participates in and helps author Statements of Work (SOWs), responds to RFPs as necessary
• Presents ’s Project Management and service capabilities to prospective clients
• Other duties as assigned

Minimum Qualifications

• Four-year college degree
• 5 years related experience

Education/Experience

• Bachelor’s degree in Computer Science, Information Technology, or equivalent degree and/or experience
• Eight years related experience and/or training; or equivalent combination of education and experience in the IT services, IT Operations or professional services industry
• Must be able to generate and manage detailed project plans
• Must be able to manage technical resources working on multiple projects seamlessly
• Must be an excellent communicator – both written and oral
• Must have excellent customer relationship management skills and ability to interface seamlessly with sales staff
• Must be able to run project update meeting with both technical and non-technical attendee’s
• Must possess leadership qualities and skills that motivate project team members to drive the project to a successful conclusion
• Extensive experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction required
• Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations
• Ability to write reports and/or business correspondence
• Ability to effectively present information and respond to questions from groups of managers, customers, other employees
• Must be proficient in Microsoft tools including, but not limited to, Microsoft Office, MS Project, MS Project Server, SharePoint Portal

Licenses and Certifications

• PMP certification is preferred or will sit exam to obtain within 6 months of placement in PM role
• Active PMI membership is desirable/preferred

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. Betis Group, Inc. supports and adheres to all state laws regarding background checks.
• Full Time/Contract