Software Asset Support Specialist

On-site, Telework
Washington DC
Posted 2 years ago

Betis Group has an immediate hire requirement for a Software Asset Support Specialist for a federal government client. This position will provide management and support for IT hardware and software assets on behalf of Government customers to include inventory management, asset tracking, asset deployment, software and license management, and asset disposal. This is a full-time, onsite position located in Washington, DC.

Minimum Requirements:

  • Bachelor’s Degree in any field. 5-years of relevant experience may be substituted
  • Between 2- and 6-years of professional experience in the IT field
  • At least 5-years of related experience managing IT assets to include, delivery and staging, asset tracking, asset deployment, license management, and asset disposal

General Experience:

  • Comfortable using technology, including smartphones and computers
  • Working knowledge of Asset Management Life Cycle to include:
    • Shipping and Receiving
    • Inventory Control
    • License Management
    • Inventory Decommissioning or Disposal
  • Ability to use Asset Management Program tools

Job Responsibilities:

  • Supports and maintains the helpdesk ticketing queue for requests and assistance. Manages day to day requests from end-users to fulfill software licensing needs and answer queries
  • Assists in fulfilling and provisioning IT software and associated services to end-users
  • Participates in the managing, tracking, utilization, and reporting of software assets throughout the agency
  • Maintain asset management system, keeping it up to date for all equipment assets through their life cycle
  • Establish a systematic method to define the lifecycle of an asset and make recommendations as and when any asset needs to be replaced or retired
  • Work with vendors to evaluate new technology/upgrades on our assets, related to efficiency/energy improvement, maintenance cost reduction, and life cycle improvement
  • Monitor all asset and equipment management expenditures, repairs and maintenance, utilization and under-utilized equipment, and all asset movements
  • Applies experience to analyze end-user requests and determines those that can be quickly resolved
  • Collaborates with team members to share information and best practices, to build knowledge management within the team
  • Responds to requests from end-users, managers, developers, and team members for specific IT Software Asset Management data information
  • Processes and maintains software licensing documentation
  • Ensures collection and maintenance of accurate Software Licensing information in repositories to address software compliance and inventory
  • Assist in maintaining the media library of all SW assets

Salary Range: $55,000-$65,000 per year


Job Features

Job CategoryIT Administration

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